{"id":18322,"date":"2020-12-14T07:30:30","date_gmt":"2020-12-13T22:30:30","guid":{"rendered":"http:\/\/andomitsunobu.net\/?p=18322"},"modified":"2020-12-05T20:38:50","modified_gmt":"2020-12-05T11:38:50","slug":"%e3%82%b5%e3%82%b9%e3%83%86%e3%83%8a%e3%83%93%e3%83%aa%e3%83%86%e3%82%a3%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b%e9%96%93%e9%81%95%e3%81%88%e3%81%aa%e3%81%84kpi%e8%a8%ad%e5%ae%9a","status":"publish","type":"post","link":"https:\/\/andomitsunobu.net\/?p=18322","title":{"rendered":"\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u306b\u304a\u3051\u308b\u201c\u9593\u9055\u3048\u306a\u3044\u201dKPI\u8a2d\u5b9a\u306e\u8a71"},"content":{"rendered":"

\"\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3KPI\"<\/p>\n

\u6b63\u3057\u3044KPI\u3068\u306f<\/h2>\n

\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u63a8\u9032\u306b\u304a\u3044\u3066\u30de\u30c6\u30ea\u30a2\u30ea\u30c6\u30a3\u306f\u4eca\u307e\u3067\u4ee5\u4e0a\u306b\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u5b9f\u52d9\u7684\u306a\u30d5\u30a7\u30fc\u30ba\u3067\u306f\u305d\u306eKGI\/KPI\u304c\u554f\u984c\u3060\u3063\u305f\u308a\u3057\u307e\u3059\u3002<\/p>\n

\u30de\u30c6\u30ea\u30a2\u30ea\u30c6\u30a3\u306e\u7279\u5b9a\u30d7\u30ed\u30bb\u30b9\u306f\u4e07\u56fd\u5171\u901a\u3067\u3059\u3057\u3001SASB\u306e\u3088\u3046\u306b\u696d\u7a2e\u30fb\u696d\u614b\u3067\u307b\u307c\u898f\u5b9a\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3082\u3042\u308a\u3001\u30de\u30c6\u30ea\u30a2\u30ea\u30c6\u30a3\u7279\u5b9a\u81ea\u4f53\u306f\u5927\u3057\u3066\u96e3\u3057\u3044\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u96e3\u3057\u3044\u306e\u306fKPI\u8a2d\u5b9a\u3067\u3059\u3002\u3053\u308c\u306f\u540c\u696d\u7a2e\u3067\u3042\u3063\u3066\u3082\u3001\u4f01\u696d\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u305f\u3081\u3001\u30bc\u30ed\u304b\u3089\u4f5c\u308b\u5fc5\u8981\u304c\u3042\u308b\u304b\u3089\u3067\u3059\u3002\u73fe\u5834\u306e\u8ab2\u984c\u306f\u6226\u7565\u304b\u3089\u4e00\u6b69\u9032\u3093\u3060\u201c\u5b9f\u52b9\u6027\u306e\u3042\u308bKPI\u201d\u3092\u3069\u3046\u6c7a\u3081\u308b\u304b\u3001\u3068\u3044\u3046\u30b9\u30c6\u30fc\u30b8\u306b\u304d\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30b3\u30ed\u30ca\u798d\u3067\u53b3\u3057\u3044\u8ca1\u52d9\u72b6\u6cc1\u306e\u4f01\u696d\u304c\u5897\u3048\u305f\u305f\u3081\u3001\u3088\u308a\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u306b\u6210\u679c\uff08\u7d4c\u6e08\u7684\u30fb\u793e\u4f1a\u7684\u306a\u4fa1\u5024\u5275\u51fa\uff09\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c\u306e\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u63a8\u9032\u306f\u3001\u4eca\u307e\u3067\u4ee5\u4e0a\u306b\u6210\u679c\u304c\u554f\u308f\u308c\u308b\u3057\u3001\u4f01\u696d\u4fa1\u5024\u5411\u4e0a\u3078\u306e\u30d7\u30ed\u30bb\u30b9\u306e\u660e\u78ba\u5316\u3082\u554f\u308f\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n

\u30b3\u30ed\u30ca\u798d\u3067\u3001\u3055\u3089\u306b\u53b3\u3057\u304f\u306a\u308b\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u63a8\u9032\u6d3b\u52d5\u306b\u304a\u3044\u3066\u3001\u5f93\u6765\u306e\u3088\u3046\u306a\u3001\u9069\u5f53\u306aKPI\u3092\u5f53\u3066\u306f\u3081\u3066\u3044\u3066\u306f\u3001\u4fa1\u5024\u5275\u9020\u3068\u306e\u6574\u5408\u6027\u304c\u53d6\u308c\u307e\u305b\u3093\u3002\u3067\u306f\u3069\u306e\u3088\u3046\u306a\u6210\u679c\u3092KPI\u3068\u3059\u308b\u5fc5\u8981\u306a\u306e\u304b\u3002\u307e\u3068\u3081\u307e\u3059\u3002<\/p>\n

KGI\u306e\u8003\u3048\u65b9<\/h2>\n

\u307e\u305aKGI\u3068KPI\u306e\u95a2\u4fc2\u6027\u3067\u3059\u304c\u300c\u6d3b\u52d5\u306e\u76ee\u7684\uff08\u2252KGI\uff09\u300d\u300c\u4f5c\u696d\u306e\u8981\u4ef6\uff08\u2252KPI\uff09\u300d\u3068\u307e\u305a\u306f\u8003\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n

\u3059\u3079\u3066\u306e\u4f01\u696d\u306eKGI\u306f\u300c\u4f01\u696d\u7406\u5ff5\uff0f\u30df\u30c3\u30b7\u30e7\u30f3\u306e\u9054\u6210\u300d\u3067\u3059\u3002\u3053\u308c\u304c\u3059\u3079\u3066\u3067\u3059\u3002\u4f01\u696d\u6d3b\u52d5\u3068\u305d\u308c\u306b\u95a2\u308f\u308b\u3059\u3079\u3066\u306e\u696d\u52d9\u306f\u3059\u3079\u3066KPI\u3067\u3059\u3002\u500b\u4eba\u3067\u3042\u308c\u3070\u300cKGI = KPI\u300d\u3082\u5b58\u5728\u3057\u3048\u307e\u3059\u3002\u8da3\u5473\u306a\u3069\u306f\u7279\u306b\u305d\u3046\u3067\u3059\u3002\u624b\u6bb5\u306e\u76ee\u7684\u5316\u3068\u3044\u3046\u304b\u3001\u4f55\u304b\u306e\u884c\u70ba\u81ea\u4f53\u306b\u3084\u308a\u304c\u3044\uff08\u30b4\u30fc\u30eb\uff09\u3092\u898b\u51fa\u3059\u3053\u3068\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u4f01\u696d\u306f\u624b\u6bb5\u3068\u76ee\u7684\u3092\u5c65\u304d\u9055\u3048\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002<\/p>\n

\u3053\u3053\u3067\u91cd\u8981\u306a\u306e\u306f\u300c\u305d\u306e\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u63a8\u9032\u6d3b\u52d5\u306eKPI\u306fKGI\u306b\u8ca2\u732e\u3057\u307e\u3059\u304b\u300d\u3068\u3044\u3046\u70b9\u3067\u3059\u3002\u6210\u679c\u306b\u3064\u306a\u304c\u3089\u306a\u3044KPI\u306fKPI\u3067\u306f\u306a\u3044\u3067\u3059\u3002\u6c17\u3065\u3044\u305f\u3089\u5373\u518d\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002\u591a\u304f\u306e\u4eba\u306fKPI\u3068KGI\u3092\u52d8\u9055\u3044\u3057\u3084\u3059\u3044\u304b\u3089\u3001\u76ee\u7684\u306b\u9054\u3059\u308b\u305f\u3081\u306e\u624b\u6bb5\u3092\u3001\u3059\u3050\u306b\u76ee\u7684\u3068\u3057\u3066\u8ffd\u3044\u59cb\u3081\u308b\u30af\u30bb\u304c\u3042\u308a\u307e\u3059\u3002\u5927\u4e8b\u306a\u306e\u3067\u3082\u3046\u4e00\u5ea6\u8a00\u3044\u307e\u3059\u3002KGI\u306b\u8ca2\u732e\u3057\u306a\u3044KPI\u306f\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3088\u3002<\/p>\n

\u305d\u306eKPI\u306f\u672c\u5f53\u306b\u6210\u679c\u304b<\/h2>\n

\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u306b\u304a\u3051\u308b\u6210\u679c\u3068\u306f\u4f55\u304b\u3002\u3053\u308c\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304cKPI\u7279\u5b9a\u306e\u7b2c\u4e00\u6b69\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u306e\u6210\u679c\u3068\u3044\u3046\u306e\u306f\u3001\u7aef\u7684\u306b\u3044\u3048\u3070\u3001\u300c\u4f01\u696d\u3068\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u95a2\u4fc2\u306e\u5909\u5316\u300d\u304c\u8d77\u304d\u308b\u3053\u3068\u3067\u3059\u3002
\n\u305d\u306e\u5b9f\u65bd\u306b\u95a2\u3057\u3066\u306f\u3001\u9055\u3044\u3092\u610f\u8b58\u3059\u308b\uff08\u300c\u3042\u308b\u5834\u5408\u3068\u306a\u3044\u5834\u5408\u300d\u306e\u9055\u3044\u3092\u610f\u8b58\u3059\u308b\uff09\u3053\u3068\u3068\u3001\u3053\u306e\u6642\u306b\u300c\u5dee\u306e\u6700\u5927\u5316\u300d\u3092KPI\u3068\u3059\u308b\u3068\u3088\u3044\u3067\u3059\u3002<\/p>\n

\u9069\u5207\u306bKPI\u3092\u8a2d\u5b9a\u3059\u308b\u52b9\u7528\u306f\u591a\u5c90\u306b\u308f\u305f\u308a\u307e\u3059\u304c\u3001\u305d\u306e\u4e00\u3064\u306f\u8ab2\u984c\u767a\u898b\u3068\u305d\u306e\u89e3\u6c7a\u304c\u3057\u3084\u3059\u304f\u306a\u308b\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002PDCA\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u56de\u3057\u3084\u3059\u304f\u306a\u308b\u3068\u3082\u8a00\u3048\u307e\u3059\u3002\u9006\u306b\u8a00\u3046\u3068\u3001KPI\u306e\u8a2d\u5b9a\u304c\u4e0d\u5341\u5206\u3067\u3042\u3063\u305f\u308a\u504f\u3063\u3066\u3044\u308b\u3068\u3001\u554f\u984c\u306e\u767a\u898b\u3068\u89e3\u6c7a\u304c\u96e3\u3057\u304f\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n

\u3053\u3053\u3067\u306e\u6ce8\u610f\u70b9\u306f\u300c\u30d5\u30a1\u30af\u30c8\uff08\u4e8b\u5b9f\uff09\u3068\u30aa\u30d4\u30cb\u30aa\u30f3\uff08\u610f\u898b\uff09\u3092\u6df7\u540c\u3057\u306a\u3044\u3053\u3068\u300d\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u65c5\u9928\u306b\u6cca\u307e\u3063\u3066\u300c\u3060\u3055\u308c\u305f\u6599\u7406\u306e\u91cf\u304c\u591a\u3044\u300d\u306e\u306f\u3001\u30d5\u30a1\u30af\u30c8\u3067\u3057\u3087\u3046\u304b\u3001\u30aa\u30d4\u30cb\u30aa\u30f3\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n

\u3053\u308c\u306f\u30aa\u30d4\u30cb\u30aa\u30f3\u3067\u3059\u3002\u3042\u308b\u4eba\u304c\u300c\u91cf\u304c\u591a\u304f\u3066\u98df\u3079\u5207\u308c\u306a\u3044\u3088\u3001\u3082\u3063\u305f\u3044\u306a\u3044\u300d\u3068\u611f\u3058\u3066\u3082\u3001\u5225\u306e\u3042\u308b\u4eba\u306f\u300c\u91cf\u306f\u5c11\u3057\u3059\u304f\u306a\u3044\u304b\u306a\u3001\u30c7\u30b6\u30fc\u30c8\u8ffd\u52a0\u3057\u3088\u3046\u304b\u306a\u300d\u3068\u611f\u3058\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\u305d\u3082\u305d\u3082\u300c\u98df\u4e8b\u91cf\u306e\u591a\u3044\uff0f\u5c11\u306a\u3044\u300d\u306f\u3001\u3069\u306e\u57fa\u6e96\u304b\u3089\u307f\u308b\u304b\u3067\u5909\u308f\u3063\u3066\u304f\u308b\u3082\u306e\u3067\u3042\u3063\u3066\u3001\u4eba\u306b\u3088\u3063\u3066\u6307\u6a19\u304c\u5909\u308f\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u8ab0\u304b\u3089\u898b\u3066\u3082\u610f\u5473\u304c\u5909\u308f\u3089\u306a\u3044\u30d5\u30a1\u30af\u30c8\u3067\u306f\u306a\u3044\u3067\u3059\u3002<\/p>\n

\u3064\u307e\u308a\u4f55\u304c\u8a00\u3044\u305f\u3044\u304b\u3068\u3044\u3046\u3068\u3001\u3053\u306e\u30aa\u30d4\u30cb\u30aa\u30f3\u3092KPI\u306b\u3057\u305f\u3089\u60b2\u60e8\u3060\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u5b9a\u91cf\u7684\u306b\u8a08\u6e2c\u3067\u304d\u308b\u3057\u6210\u679c\u3082\u660e\u77ad\u3060\u3068\u3057\u3066\u3082\u3001\u305d\u3082\u305d\u3082\u4eba\u306b\u3088\u3063\u3066\u305d\u306e\u5b9a\u91cf\u7684\u8a55\u4fa1\u304c\u5909\u308f\u308b\u3082\u306e\u3067\u3042\u3063\u3066\u3001\u305d\u306e\u5206\u6790\u304b\u3089\u5f97\u305f\u30c7\u30fc\u30bf\u3067\u512a\u826f\u306a\u610f\u8b58\u6c7a\u5b9a\u304c\u884c\u3048\u308b\u308f\u3051\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

\u6570\u5b57\u306e\u5206\u6790\u306f\u3001\u3068\u306b\u304b\u304f\u5206\u6790\u6570\u304c\u9ad8\u3051\u308c\u3070\u3044\u3044\u3068\u304b\u3067\u306f\u306a\u3044\u3067\u3059\u3002\u305d\u3082\u305d\u3082\u306e\u524d\u63d0\u3068\u306a\u308b\u4eee\u8aac\u3084\u30d5\u30a1\u30af\u30c8\u304c\u9593\u9055\u3063\u3066\u305f\u3089\u3001\u305d\u306e\u65b9\u5411\u306b\u6570\u5024\u6700\u9069\u5316\u3057\u305f\u3089\u305d\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u7834\u7dbb\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n

KPI\u306e\u9650\u754c<\/h2>\n

\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306eKPI\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u3082\u9650\u754c\u306f\u3042\u308a\u307e\u3059\u3002\u3069\u3093\u306a\u306b\u52aa\u529b\u3057\u3066\u3082\u6210\u529f\u8981\u56e0\u3068\u306a\u308b\u201c\u898b\u3048\u306a\u3044KPI\u201d\u306f\u3042\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n

\u5b9a\u91cf\u7684\u306a\u6570\u5b57\u306f\u6587\u8108\uff08\u80cc\u666f\u60c5\u5831\uff09\u304c\u3042\u3063\u3066\u521d\u3081\u3066\u610f\u5473\u3092\u6301\u3061\u307e\u3059\u3002\u6570\u5b57\u306e\u4fa1\u5024\u306f\u76f8\u5bfe\u7684\u306b\u3057\u304b\u6c7a\u3081\u3089\u308c\u306a\u3044\u304b\u3089\u3067\u3059\u3002
\n\u305f\u3068\u3048\u3070\u300c1,000\u4e07\u5186\u300d\u3068\u805e\u3044\u3066\u3069\u3046\u611f\u3058\u307e\u3059\u304b\uff1f<\/p>\n

\u500b\u4eba\u306e\u7d66\u4e0e\u3060\u3068\u3059\u308c\u3070\u3001\u65e5\u672c\u306e\u4e0a\u4f4d1\u5272\u672a\u6e80\u306e\u4eba\u305f\u3061\u306e\u91d1\u984d\u3067\u3059\u3002\u3057\u304b\u3057\u3053\u308c\u3092\u4f1a\u793e\u306e\u5e74\u5546\u3068\u3059\u308b\u3068\u3001\u3044\u308f\u3086\u308b\u5c0f\u898f\u6a21\u4e8b\u696d\u8005\u3068\u306a\u308a\u307e\u3059\u3057\u3001\u3053\u308c\u3092\u81ea\u6cbb\u4f53\u306e\u5e74\u9593\u306e\u7a0e\u53ce\u3068\u8003\u3048\u308b\u3068\u3069\u3046\u3067\u3057\u3087\u3046\u304b\u3002\u76f8\u5f53\u4f4e\u304f\u7834\u7dbb\u3057\u3066\u3044\u308b\u3068\u3082\u8a00\u3048\u308b\u72b6\u614b\u3067\u3057\u3087\u3046\u3002\u300c1,000\u4e07\u5186\u300d\u81ea\u4f53\u306b\u306f\u30011,000\u4e07\u5186\u3068\u3044\u3046\u7d76\u5bfe\u7684\u610f\u5473\u4ee5\u5916\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

\u3064\u307e\u308a\u3001\u5b9f\u614b\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u6570\u5b57\u306f\u4e0d\u53ef\u6b20\u3060\u3051\u3069\u3001\u6570\u5b57\u306f\u5fc5\u305a\u3057\u3082\u5b9f\u614b\u306e\u5168\u4f53\u50cf\u3092\u8868\u3057\u3066\u3044\u306a\u3044\u3068\u3044\u3046\u3053\u3068\u3082\u5fd8\u308c\u3066\u306f\u306a\u308a\u307e\u305b\u3093\u3002KPI\u304c\u7279\u5b9a\u3055\u308c\u7ba1\u7406\u3055\u308c\u3066\u3055\u3048\u3044\u308c\u3070\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u7ba1\u7406\u3067\u304d\u308b\u3001\u3068\u306f\u601d\u308f\u306a\u3044\u65b9\u304c\u3088\u3044\u3067\u3059\u3002<\/p>\n

\u8cbb\u7528\u5bfe\u52b9\u679c\uff08\u30d3\u30b8\u30cd\u30b9\u6210\u679c\uff09\u306e\u9ad8\u3044\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u63a8\u9032\u6d3b\u52d5\u3082\u3042\u308a\u307e\u3059\u3002KPI\u304c\u8a2d\u5b9a\u3057\u3084\u3059\u304fROI\u304c\u4e88\u60f3\u3057\u3084\u3059\u3044\u3001\u52b9\u679c\u304c\u660e\u78ba\u3067\u5373\u52b9\u6027\u30fb\u518d\u73fe\u6027\u304c\u9ad8\u3044\u53d6\u308a\u7d44\u307f\u3067\u3059\u3002\u305f\u3060\u3053\u308c\u306f\u6d3b\u52d5\u306e\u3054\u304f\u4e00\u90e8\u306b\u3059\u304e\u307e\u305b\u3093\u3002<\/p>\n

\u591a\u304f\u306e\u6d3b\u52d5\u306f\u201c\u8907\u96d1\u201d\u306a\u3082\u306e\u3067\u3059\u3002KPI\u304c\u305f\u3066\u306b\u304f\u304f\u3001ROI\u306e\u4e88\u60f3\u304c\u56f0\u96e3\u306a\u3082\u306e\u3067\u3059\u3002\u6210\u679c\u3082\u66d6\u6627\uff08\u6e2c\u5b9a\u56f0\u96e3\uff09\u3067\u3001\u6210\u679c\u5275\u51fa\u307e\u3067\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u793e\u5185\u5916\u3078\u306e\u5f71\u97ff\u3082\u5927\u304d\u304f\u81ea\u793e\u306e\u307f\u3067\u8a08\u6e2c\u3067\u304d\u306a\u3044\u30fb\u5b9f\u65bd\u3067\u304d\u306a\u3044\u3001\u3068\u3044\u3046\u3082\u306e\u3067\u3059\u3002KPI\u9650\u754c\u3082\u304d\u3061\u3093\u3068\u628a\u63e1\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n

KPI\u306e\u67d4\u8edf\u6027<\/h2>\n

\u300c\u4e2d\u9577\u671f\u7684\u306b\u6b63\u3057\u3044KPI\u300d\u3068\u3044\u3046\u306e\u306f\u73fe\u5b9f\u7684\u306b\u306f\u8a2d\u5b9a\u4e0d\u53ef\u80fd\u3067\u3059\u3002\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u754c\u9688\u3060\u3068\u300c2050\u5e74\u76ee\u6a19\u300d\u3068\u304b\u300c2070\u5e74\u76ee\u6a19\u300d\u306a\u3069\u3067KPI\u3092\u4e00\u90e8\u5b9a\u3081\u3066\u3044\u308b\u4f01\u696d\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u305d\u3093\u306a\u306e\u6c7a\u3081\u305f\u4eba\u306f\u76ee\u6a19\u9054\u6210\u5e74\u306b\u4f1a\u793e\u306b\u3044\u306a\u3044\u304b\u3089\u3044\u3044\u3051\u3069\u300120\u4ee3\u306e\u4eba\u306a\u3093\u304b\u306f\u591a\u5206\u3044\u307e\u3059\u304b\u3089\u3001\u305d\u3093\u306a\u7121\u8cac\u4efb\u306a\u3053\u3068\u306f\u306a\u3044\u3067\u3059\u3088\u3002\uff08\u65b9\u5411\u6027\u3092\u6c7a\u3081\u308b\u3053\u3068\u306b\u306f\u610f\u5473\u304c\u3042\u308b\u304c\uff09<\/p>\n

\u3042\u3068\u3001\u307f\u306a\u3055\u3093\u3054\u5b58\u77e5\u306e\u901a\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u306f100\uff05\u8a08\u753b\u901a\u308a\u306b\u3044\u304f\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3060\u304b\u3089\u3001\u30d3\u30b8\u30cd\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u67d4\u8edf\u6027\u3092\u8a08\u753b\u306b\u5165\u308c\u3066\u3044\u306a\u3044\u3068\u7834\u7dbb\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u3064\u307e\u308a\u4f55\u304c\u8a00\u3044\u305f\u3044\u304b\u3068\u3044\u3046\u3068\u3001KPI\u3082\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u5909\u66f4\u3059\u308b\u304f\u3089\u3044\u306e\u52c7\u6c17\u304c\u6b32\u3057\u3044\u3001\u3068\u3002\u3053\u306e\u201c\u5834\u5408\u306b\u3088\u3063\u3066\u201d\u306f\u3001\u305f\u3068\u3048\u3070\u3001\u30b3\u30ed\u30ca\u306e\u3088\u3046\u306b\u3001\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u306e\u524d\u63d0\u304c\u5927\u304d\u304f\u5909\u308f\u3063\u3066\u3057\u307e\u3063\u305f\u6642\u3001\u306a\u3069\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n

\u3053\u3046\u8003\u3048\u308b\u3068\u3001\u6d3b\u52d5\u306e\u63a8\u9032\u30d5\u30a7\u30fc\u30ba\u3067\u30ad\u30fc\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308b\u6307\u6a19\u306f\u5909\u308f\u3063\u3066\u3044\u304f\u306e\u304c\u6b63\u3057\u3044\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002KPI\u306fKGI\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3067\u3057\u304b\u306a\u3044\u305f\u3081\u3001\u4eca\u307e\u3067\u4ee5\u4e0a\u306bKGI\u306b\u8ca2\u732e\u3057\u305d\u3046\u306aKPI\u304c\u898b\u3064\u304b\u308c\u3070\u3001\u305d\u3061\u3089\u306b\u5909\u66f4\u3057\u3066\u3082\u3044\u3044\u306e\u3067\u3059\u3002\u500b\u4eba\u304c\u8da3\u5473\u3067\u3084\u3063\u3066\u3044\u308b\u3053\u3068\u306a\u3089\u307e\u3060\u3057\u3082\u3001\u7d44\u7e54\u3067\u6570\u5b57\u3092\u8ffd\u3044\u304b\u3051\u3066\u3044\u308b\u4ee5\u4e0a\u3001\u7d50\u679c\u3060\u3057\u3066\u30ca\u30f3\u30dc\u3067\u3057\u3087\u3046\u304b\u3089\u3002<\/p>\n

KPI\u3092\u3069\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u307f\u308b\u304b<\/h2>\n

KPI\u3092\u3001\u3069\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u307f\u308b\u304b\u3082\u91cd\u8981\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u305d\u306eKPI\u306f\u300c\u30a4\u30f3\u30d7\u30c3\u30c8\u300d\u300c\u30a2\u30a6\u30c8\u30d7\u30c3\u30c8\u300d\u300c\u30a2\u30a6\u30c8\u30ab\u30e0\u300d\u300c\u30a4\u30f3\u30d1\u30af\u30c8\u300d\u306e\u3069\u306e\u30d5\u30a7\u30fc\u30ba\u306a\u306e\u304b\u3068\u3002CSR\u3067\u3044\u3046\u52b9\u679c\u6e2c\u5b9a\u306e\u300c\u30ed\u30b8\u30c3\u30af\u30e2\u30c7\u30eb\u300d\u3067\u3059\u3002<\/p>\n

\u25ef\u7d71\u5408\u5831\u544a\u66f8\u4f5c\u6210\u306e\u30ed\u30b8\u30c3\u30af\u30e2\u30c7\u30eb<\/strong>
\n\u30a4\u30f3\u30d7\u30c3\u30c8\uff08\u8cc7\u6e90\u6295\u4e0b\u91cf\uff09\uff1a\u7d71\u5408\u5831\u544a\u66f8\u5236\u4f5c\u306e\u4e88\u7b97\u3068\u6642\u9593\u3068\u4eba\u4ef6\u8cbb
\n\u30a2\u30a6\u30c8\u30d7\u30c3\u30c8\uff08\u30a4\u30f3\u30d7\u30c3\u30c8\u306e\u7d50\u679c\uff09\uff1a\u7d71\u5408\u5831\u544a\u66f8\u304c\u51fa\u6765\u4e0a\u304c\u308b
\n\u30a2\u30a6\u30c8\u30ab\u30e0\uff08\u30a2\u30a6\u30c8\u30d7\u30c3\u30c8\u306e\u7d50\u679c\uff09\uff1aCSR\u5831\u544a\u66f8\u306b\u3088\u3063\u3066\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u5186\u6ed1\u306b\u9032\u3080
\n\u30a4\u30f3\u30d1\u30af\u30c8\uff08\u30a2\u30a6\u30c8\u30ab\u30e0\u306e\u7d50\u679c\uff09\uff1a\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u9032\u3093\u3060\u7d50\u679c\u3001\u4f01\u696d\u4fa1\u5024\u304c\u4e0a\u304c\u308b<\/p>\n

\u308f\u304b\u308a\u3084\u3059\u304f\u3059\u308b\u305f\u3081\u6975\u7aef\u3067\u7c21\u7d20\u306a\u4f8b\u306b\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u4e0a\u8a18\u304c\u6210\u679c\u3092\u898b\u3048\u308b\u5316\u3059\u308b\u305f\u3081\u306e\u30ed\u30b8\u30c3\u30af\u30e2\u30c7\u30eb\u306e\u6d41\u308c\u3067\u3059\u3002\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u3068\u3057\u3066\u306f\u300c\u30a4\u30f3\u30d7\u30c3\u30c8\u300d\u3068\u300c\u30a2\u30a6\u30c8\u30ab\u30e0\u300d\u3092\u6bd4\u3079\u3066\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u3042\u308b\u304b\u306a\u3044\u304b\u3092\u691c\u8a3c\u3057\u307e\u3059\u3002\u672c\u5f53\u306f\u30a4\u30f3\u30d1\u30af\u30c8\u307e\u3067\u8a08\u6e2c\u3059\u3079\u304d\u3067\u3059\u304c\u3001\u3053\u3053\u3067\u306f\u5272\u611b\u3057\u307e\u3059\u3002<\/p>\n

\u591a\u304f\u306e\u4f01\u696d\u304c\u3053\u306e\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u306eKPI\u3092\u3001\u5225\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u6df7\u540c\u3057\u8a2d\u5b9a\u3057\u3066\u3044\u308b\u304b\u3089\u3001\u6210\u679c\u3068\u306e\u6574\u5408\u6027\u304c\u306a\u304f\u306a\u308b\u306e\u3067\u3059\u3002Apple to Apple \u3067\u3044\u304d\u307e\u3057\u3087\u3046\u3002\u7279\u306b\u6295\u8cc7\u5bb6\u306a\u3069\u306f\u30b7\u30d3\u30a2\u306b\u898b\u308b\u306e\u3067\u300c\u305d\u306eKPI\u304c\u696d\u7e3e\u306b\u3069\u3046\u8ca2\u732e\u3059\u308b\u306e\u304b\u300d\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/p>\n

\u3060\u304b\u3089\u672c\u6765\u306f\u30a2\u30a6\u30c8\u30d7\u30c3\u30c8\u30ec\u30d9\u30eb\u306eKPI\u306a\u3093\u3066\u610f\u5473\u304c\u306a\u3044\u306e\u3067\u3059\u3002\u30a2\u30a6\u30c8\u30d7\u30c3\u30c8\u306f\u300c\u3054\u98ef\u3092\u98df\u3079\u305f\u3089\uff08\u30a4\u30f3\u30d7\u30c3\u30c8\uff09\u3001\u304a\u8179\u304c\u3044\u3063\u3071\u3044\u306b\u306a\u308a\u307e\u3057\u305f\uff08\u30a2\u30a6\u30c8\u30d7\u30c3\u30c8\uff09\u300d\u307f\u305f\u3044\u306a\u30ec\u30d9\u30eb\u306e\u8a71\u306a\u306e\u3067\u3002\u7b2c\u4e09\u8005\u304b\u3089\u3057\u305f\u3089\u3001\u30a2\u30a6\u30c8\u30d7\u30c3\u30c8\u306f\u305f\u3060\u306e\u72ec\u308a\u8a00\u3067\u3059\u3088\u3002\u3060\u304b\u3089\u306a\u306b\uff1f\u3068\u3002\u672c\u6765\u7f6e\u304f\u3079\u304dKPI\u306e\u30d5\u30a7\u30fc\u30ba\u306f\u30a2\u30a6\u30c8\u30ab\u30e0\u4ee5\u964d\u3067\u3059\u3002<\/p>\n

\u3067\u306f\u982d\u306e\u4f53\u64cd\u3092\u3002\u305f\u3068\u3048\u3070\u300c\u5973\u6027\u7ba1\u7406\u8077\u8005\u6570\u300d\u304c\u30c0\u30a4\u30d0\u30fc\u30b7\u30c6\u30a3\u63a8\u9032\u6d3b\u52d5\u306eKPI\u3060\u3063\u305f\u3068\u3057\u307e\u3057\u3087\u3046\u3002\u3067\u306f\u305d\u306e\u300c\u5973\u6027\u7ba1\u7406\u8077\u8005\u6570\u300d\u306f\u3001\u30a4\u30f3\u30d7\u30c3\u30c8\u3001\u30a2\u30a6\u30c8\u30d7\u30c3\u30c8\u3001\u30a2\u30a6\u30c8\u30ab\u30e0\u3001\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u3069\u306e\u30d5\u30a7\u30fc\u30ba\u3060\u3068\u601d\u3044\u307e\u3059\u304b\uff1f\u305c\u3072\u8003\u3048\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n

\u307e\u3068\u3081<\/h2>\n

\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u63a8\u9032\u6d3b\u52d5\u306eKPI\u8a2d\u5b9a\u306f\u672c\u5f53\u306b\u96e3\u3057\u3044\u3067\u3059\u3002\u7d4c\u6e08\u7684\u30fb\u793e\u4f1a\u7684\u4fa1\u5024\u5275\u9020\u3068\u306e\u56e0\u679c\u95a2\u4fc2\u3092\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u308bKPI\u306a\u3093\u3066\u5b9f\u969b\u306b\u3042\u308b\u304b\u3069\u3046\u304b\u3082\u308f\u304b\u3089\u306a\u3044\u3057\u3001\u6b63\u76f4\u3001\u795e\u306e\u307f\u305e\u77e5\u308b\u30ec\u30d9\u30eb\u306e\u8a71\u306e\u3088\u3046\u306b\u3082\u601d\u3044\u307e\u3059\u3002<\/p>\n

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